How it works, from your list to your settlement
- 24 hoursList to written offer
- 100%Of the lot, taken
- WorldwideCollection coverage
- 8+ yearsBuying used hardware
Or call the buying desk: (732) 996-6310
Five steps, from a list to a settlement
The same five steps run on a single pallet of retired laptops and on a whole rack room. What changes is the freight, not the procedure.
- 1
Send a list.
A spreadsheet, an MDM export, an asset register, a freight manifest, or photographs of the pallets. Model, quantity, rough condition and the pickup location cover most of what we price from. Rough counts are fine.
- 2
Get an offer.
The buying desk prices the lot and comes back inside 24 hours. The offer is priced on the whole lot, against current market conditions, and it stands for 7 days before we reprice it.
- 3
Agree the pickup.
We arrange the freight. You tell us the dock hours, the building access rules and the date the space has to be clear. We tell you who pays for what before you agree to anything.
- 4
We receive and check.
The lot is checked against your list at our New Jersey receiving location, which is the same New Jersey address as the registered office. We report what we found, item by item, including the units that came in better than you described them.
- 5
You get paid.
Settlement by ACH or wire transfer, inside 3 to 5 business days of verified receipt. The method and the trigger are both named in the offer document, so nothing about the money is decided after your hardware has left the building.
Step three is the one with the most moving parts, and the freight terms are set out in full here. Step five is the one people worry about, and the payment terms are set out in full here.
How long each step takes
Work backwards from the date your space has to be clear. The building usually needs more notice than we do.
Day one
You send the list. Seth reads it the same day and asks about anything ambiguous. The written offer follows inside 24 hours.
The next 7 days
The offer stands at the figure we quoted. Used hardware moves in price, so after that window we reprice rather than hold a stale number.
3 to 5 business days
From an accepted offer to a truck at your dock. Where the date is hard, we have collected in as little as 48 hours, so say the date in your first message.
One to two days at receiving
The lot is counted and checked against your list, and you get the written receiving report, item by item.
3 to 5 business days
Settlement by ACH or wire transfer, measured from verified receipt rather than from the day the truck left your building.
What changes is the freight, not the procedure.
The same five steps run on a single pallet of retired laptops and on a whole rack room.
What a usable list looks like
The one thing that slows a deal down is a list nobody can price. You do not need a clean asset register. You need enough for us to recognize what is on the pallet.
- Make and model, or the closest description you have. Photographs of a label work.
- Quantity per model, even if it is a rough count.
- Processor, memory and storage on laptops, desktops and servers, where you know them.
- Condition in plain words: working, cosmetically damaged, non-working, untested, mixed.
- Whether the drives are still in the units, or have already been pulled.
- The pickup address, the floor, and whether there is a loading dock.
- The date the space has to be clear, if there is one.
There is no template to download and no form to transcribe your data into. Send the file you already have. The quote form takes .xlsx, .xls, .csv, .pdf, .jpg and .png files up to 25MB, and you can attach more than one. If it is easier to email the list, send it to Seth directly.
If you are not sure yet which units are worth selling and which are genuinely scrap, read what your IT is worth before you build the list. For the full list of categories we buy, and the ones we refuse, see sell used IT equipment.
Who does what at each step
Four of the five steps are ours. Your side of the work is a list, a date and a dock contact.
| Step | You | Us |
|---|---|---|
| Send a list | You. A spreadsheet, an export, a manifest, or photographs. | We read it and come back with questions if anything is ambiguous. |
| Get an offer | Nothing. Wait for the figure. | We price the lot and put the offer in writing. |
| Agree the pickup | Dock hours, access rules, a contact on the day, a date. | We arrange the freight and confirm who pays for what. |
| We receive and check | Nothing. | We check the lot against your list and report what we found. |
| You get paid | Payment details, once, confirmed by phone. | We settle on the terms named in the offer document. |
What the offer document sets out
The offer is a written document, not a number in the body of an email thread. Four things are settled in it before you agree to anything.
Step 1. Scope
What you listed, in the condition you described, at the address you named. We buy the whole lot rather than the best of it.
Step 2. Price
Priced on the whole lot, against current market conditions. It stands for 7 days.
Step 3. Freight
On lots of 100 units or more we cover the freight. Below that we agree who pays before you commit, based on the distance.
Step 4. Money
ACH or wire transfer, inside 3 to 5 business days of verified receipt.
We buy the whole lot rather than the best of it, so the scope line is short. We do not return later to strip out the units that turned out to be worth less than the rest. Our payment and insurance terms are here.
When the delivery differs from what you sent
It usually does not match exactly, and that is normal. Counts drift, a cart gets missed, and somebody pulls twenty drives after the list was written. We send you a written receiving report that names what we found, item by item, and we agree a revised figure with you before anything moves further. It goes both ways: if the lot is better than the list, the figure moves up.
Nothing is resold, split or shipped onward while a discrepancy is open. If we cannot agree a revised figure, we return the lot to you at our cost, on the original freight terms.
Check the parts that worry you first
The drives are usually the first question, and our data handling page states exactly what we can and cannot certify. We hold no R2v3, e-Stewards or NAID AAA certification, and we explain what each one covers and when you should insist on a certified processor. Freight, docks and international collections are set out on the pickup and freight page.
If you are comparing us against another buyer, use our checklist for vetting any hardware buyer. It is written to be used against us as well. Everything you can verify about this company independently is listed on the trust page.
Send a list, get an offer
Send a list. We come back inside 24 hours with a written offer.
Start at step one
Send the list. We come back inside 24 hours with a written offer.